[video] Customer Experience is based on Customer Expectation!

Is it easier to for Target to create a great customer experience or is it easier for Tiffany’s?
It doesn’t matter – they both need to deliver on their promise, the customer expectation.

Read more about our New York Flagship Customer Experience Research here.

Lisa van Kesteren

Lisa van Kesteren is the CEO and Founder of SeeLevel HX, the mystery shopping agency for Retail, QSR, and Financial Service brands. Utilizing over 792,000 professional mystery shoppers in every nook and cranny of the United States, she is on a mission to help brands improve the human experience of each and every customer interaction. Lisa started her career as a Private Investigator and is considered one of the pioneers in mystery shopping. After building 2 different global divisions for large corporations, she launched her own company. Lisa is a widely coveted panelist and speaker on customer experience, best in class data collection practices and the evolution of the On Demand economy.